Shipping and Returns

Money Back Guarantee – Refund Policy

PROCESSING AND SHIPPING
Orders will typically be processed within 1-2 business days after we your FULL payment is received and cleared and shipped within 3 – 6 business days there after. Your order could take 6 - 13 business days to reach your front door. Shipping time and cost vary depending on location, and product ordered. Sorry, no COD or Escrow. Hawaii, Alaska, Canada, and all International locations pay actual freight.

RETURNS AND EXCHANGES for a Pong 360 table
100% Money back guarantee for defective items. Defective items or missing parts must be reported within 30 days of purchase or delivery. Shipping damage must be reported within 15 days of delivery date. Returns and exchanges for any other reason will be accepted within 30 days of purchase. Due to the size of our items, returns and exchanges for any reason are subject to a 20% restocking fee and must be in its original condition and packaging. Buyers are responsible for all shipping and insurance charges for return shipment. Please contact us for further assistance.

RETURNS AND EXCHANGES for a Bpong model
All merchandise, unless otherwise indicated, may be returned within 10 days from the original invoice date for a refund. If your table is a bpong model please ship the product within 10 days of receipt. A return authorization number is required for all returns. A 20% restocking fee may apply. These terms apply to all refunds. Customers must notify merchant of any order discrepancy within seven (7) days from the invoice date so that we may investigate and resolve the situation accordingly. Please contact us for further assstance.